J'ai été dans le même cas que toi j'ai réussi à les contacter et ils m'ont envoyé un mail type qui est une sorte de lettre a leur renvoyer.
Dear XXXX,
Thank you for your email.
I am sorry to hear that the following item has not been received at your address.
In order for us to proceed with your claim for a refund/replacement, we require you to read this letter and confirm that alldetails are correct. This information will be used to process claims via local mail services and we just want to make you aware that they may also pass the information provided to other authorities for internal investigations, should there be any patterns of loss within a postal region.
Please read the following and then type your name as confirmation of your acceptance of the details:
I, the undersigned, hereby confirm the following:
The following item from order (n° de commande), has not been delivered to me:
Left For Dead2: PC CD Rom Game
I requested that the item be delivered to:
Mon Nom
Mon Adresse
I confirm that the item has not been delivered to me. I have waited 21 days from the date my item was dispatched, I have contacted my local mail delivery office and they have confirmed they do not hold any undelivered items for me. I am happy to answer any correspondence received from the local mail service.
I would also like to confirm that I require (delete as appropriate) a refund (remboursement )or replacement(réexpédition) . Please note that if you choose to have a replacement it will appear as a refund and recharge on your account.
Should the original order, as detailed above, arrive with me I confirm I will return the item to the following address:
hmv Customer Returns
PO Box 15
Guernsey
GY1 3AH
Signed,
Please Type Name
(Signature accepted electronically)
Please reply to this email with the above filledin correctly.
Thank you for your assistance in this matter.
Loss Prevention Department
hmv Guernsey Ltd
http://www.hmv.com
En gros une fois rempli ça à donner ça parce que j'ai donné une nouvelle expédition:
hmv Customer Service CaseID#XXXXX#
I, the undersigned, hereby confirm the following:
The following item from order XXXX, has not been delivered to me:
Left For Dead 2: PC CD Rom Game
I requested that the item be delivered to:
Mon nom
Mon Adresse
I confirm that the item has not been delivered to me. I have waited 21 days from the date my item was dispatched, I have contacted my local mail delivery office and they have confirmed they do not hold any undelivered items for me. I am happy to answer any correspondence received from the local mail service.
I would also like to confirm that I require a replacement. Please note that if you choose to have a replacement it will appear as a refund and recharge on your account.
Should the original order, as detailed above, arrive with me I confirm I will return the item to the following address:
hmv Customer Returns
PO Box 15
Guernsey
GY1 3AH
Signed,
Mon nom.
J'ai imprimer la feuille signé scanné et réexpédié à 'service@hmv.co.uk'
